COVID FAQ & Procedures
The Normal Theater continues to follow all CDC and IDPH guidelines; as such, all visitors to the Normal Theater are required to wear a mask in the building regardless of vaccination status.
To maintain appropriate physical distancing, all seating will be assigned. Tickets can be purchased in-person at the box office 30 minutes prior to show time, or online via our new ticketing software Veezi. Patrons can select seats with either option, but purchasing online secures preferred seating and avoids missing sold-out shows. Online sales will stop 30 minutes prior to show time, once the onsite box office has opened.
Patrons purchasing tickets online will see a seating map similar to the one below. Seats with blue outlines are available for purchase; you will note that they are available in numerous configurations, allowing for different party sizes. Parties will be able to sit with each other, but will then be distanced from other groups in attendance. The ticketing software will automatically take the appropriate number of seats within a row off-sale once you've made your purchase to maintain appropriate distancing. So for instance, if a party of 2 were to select seats B6 and B7, seats B8-10 would automatically become unavailable as well. The system will automatically stop selling tickets once 150 have been sold.
Because of the theater's limited capacity at this time, advance sale tickets will only be guaranteed up to 5 minutes prior to the scheduled start of the show. If an event becomes sold out at 5 minutes prior to curtain any unclaimed tickets will be opened up to patrons on the Waiting List, which can be joined at the Box Office.
For the health and well-being of theater patrons and staff:
- Concessions will be available for purchase; masks may be removed while at your seat eating concessions items
- Outside food & beverages remain prohibited
- To further reduce contact, the theater has temporarily suspended pre-show welcome speeches and raffles
The theater's policy on mask-wearing aligns with the Town of Normal's guidelines for all municipal buildings. Any concerns can be addressed to theater staff at the event, or can be sent via email to email@example.com. Your feedback is essential to making sure the theater can provide the best experience possible to you during these challenging times, so please do not hesitate to share your thoughts.